Product Warranty & Repairs

PRODUCT WARRANTY

  1. Our products are designed to be hard-wearing and therefore come with a 6-month product warranty valid from the date of purchase providing you have proof of order.

  1. If you discover a manufacturing defect (which can happen as all our products are handmade) within the 6-month period, we will happily repair or replace your product. Please contact us via our contact form and we’ll be in touch regarding the next steps.  

  1. When you contact us please provide the following information:

- Order number;
- Your contact number and email address;
- Reason for the return/exchange or details of the fault, where applicable;
- Please include photos if relevant;
- The item(s) you wish to exchange your current item for, if applicable.

    PRODUCT WARRANTY EXCLUSIONS

    Our 6-month product warranty does not cover instances where your pet has chewed or scratched and thus damaged the product. Our team is however more than happy to assess the damage and provide you with a quote for the necessary repairs/replacement parts.