Refund policy

 

REFUNDS & RETURNS POLICY
We want you to be completely happy with your Nep + Plu purchase. If something’s not quite right, we’ll do our best to make it better.

Proof of Purchase is Required
All returns, refunds, or exchanges must be accompanied by a valid proof of purchase. This includes your invoice number, date of purchase, and item details. Without this information, we are unable to process any return or exchange. This policy ensures fairness and accuracy for all customers, and helps us resolve your request as efficiently as possible. Please keep your invoice safe. No invoice, no return.

HOW TO RETURN
Contact us by filling out our contact form within 14 days of receiving your order.
Please include:
– Your invoice number
– Your name & address
– The item you’re returning
– Reason for return

WHAT YOU CAN EXPECT
You may choose:
– A refund (excluding shipping)
– A store credit
– An exchange for a different product (price differences may apply)
To qualify, items must:
– Be clean and unused
– Include original packaging
– Be returned with proof of purchase

SHIPPING COSTS
You’re responsible for return shipping unless the product is faulty or not the item you ordered.
We recommend using a tracked, insured service. The item is your responsibility until we receive it.

FAULTY OR INCORRECT ITEMS
If something arrives damaged or not as ordered, we’ll make it right.
Contact us by filling out our contact form with your order number, and we’ll guide you from there. Returns for incorrect goods must be made within 30 days.

CANCELLATION OF ORDERS
If we need to cancel your order (due to events beyond our control), you’ll be notified in writing and refunded in full within 30 days.

A FEW FINAL NOTES
– We can’t accept used or dirty returns.
– Refunds will go to the person who paid for the order.
– Colors shown online may differ slightly from real-life products.

Questions?
Reach out to us, we're here to help: contact form