Terms of service

NEP + PLU

STANDARD TERMS AND CONDITIONS OF SALE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. YOUR USE OF THIS WEBSITE AND/OR PURCHASE OF ANY PRODUCT CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE HEREOF.

DEFINITIONS

“Company” means Nep + Plu, a sole proprietorship trading as such;
“Customer” means the person who purchases the Products from the Company, and includes the Customer’s representatives, successors and permitted assigns, and any user of the Website;
“CPA” means the Consumer Protection Act, 68 of 2008;
“Contract” means any contract or agreement arising out of the acceptance of any order;
“ECTA” means the Electronic Communications and Transactions Act, 25 of 2002;
“Products” means products sold to the Customer by the Company, including but not limited to cat furniture;
“Website” means www.nepplu.co.za.

IMPORTANT NOTICES

These are the standard terms and conditions on which the Company sells the Products.

These terms are binding for all current and future sales unless replaced by new signed terms.

Nothing in these terms is intended to unlawfully restrict, limit or avoid any rights or obligations created by the CPA.

If you are a consumer under the CPA, certain clauses below that limit your rights will not apply to you.

INTRODUCTION

Nep + Plu is a sole proprietorship selling luxury cat furniture within the Republic of South Africa.

All enquiries may be directed to us via our contact form on the Website.

GENERAL

These terms and conditions constitute the entire agreement between the parties. No other terms apply.

The Company may update these terms from time to time. Continued use of the Website or any purchase after an update constitutes acceptance of the revised terms.

All clauses are severable. If any clause is found unenforceable, the remainder remains in full force.

PURCHASE PRICE

Prices are displayed on the Website and include VAT but exclude delivery fees unless stated.

The Company may withdraw or change prices at any time. If a Product is incorrectly priced, the Company will notify you and may cancel the sale.

Discounted prices are valid only at the time of checkout. The Company is not liable if a discount expires between cart and checkout.

ACCEPTANCE OF CONTRACT

Placing Products in the shopping cart does not create a Contract. A Contract is formed only when the Company receives full payment via Stitch Express and sends you an email confirming acceptance and dispatch of the order.

The Company may cancel any order (in whole or in part) at its discretion and will refund any amounts already paid.

You may not cancel an order once it has been accepted, except as permitted under the CPA or ECTA.

The Company’s representatives have no authority to vary these terms unless confirmed in writing by the owner.

PRODUCT AVAILABILITY

Stock quantities are limited. The Company will endeavour to remove out-of-stock items from the Website.

If a Product is out of stock after payment, the Company will refund you in full or offer a suitable alternative.

PAYMENT

Full payment is required at checkout via Stitch Express.

Ownership of the Products remains with the Company until full payment is received.

Payment is processed securely by Stitch Express. The Company is not liable for any loss or breach caused by Stitch Express. You are responsible for reviewing Stitch Express’s security and privacy policy.

The transaction currency is South African Rand.

DELIVERY OF THE PRODUCTS

Delivery is only within the Republic of South Africa.

Delivery will be arranged primarily via Courier Guy or another reputable South African courier chosen by the Company.

Delivery times are estimates only. The Company will endeavour to dispatch in-stock items within 3 business days and will notify you of any delays.

Risk and ownership pass to you upon delivery to the address you provided.

You must inspect the Products immediately upon receipt and notify the Company in writing of any damage or error within 7 days. Failure to do so constitutes a waiver of any claim.

RETURNS POLICY

Subject to the CPA and ECTA, Products may be returned within 7 days of delivery provided they are unused, in original packaging, and in resaleable condition.

Custom or personalised items (if any) and sale/discounted items are not returnable except where required by law.

You are responsible for return courier costs. Refunds will be processed to the original payment method within a reasonable time after receipt and inspection of the returned Products.

WARRANTIES

The Company warrants that it has the right to sell the Products.

For consumers under the CPA, the Products carry the statutory warranty of quality against defects for 6 months.

The Company does not warrant that the Products are fit for any particular purpose unless you have specifically informed the Company of that purpose in writing and the Company has confirmed it in writing.

No other warranties are given.

LIMITATIONS OF LIABILITY

To the maximum extent permitted by law, the Company’s liability to you is limited to the purchase price of the Product in question.

The Company is not liable for any indirect, consequential or special damages, or for any loss caused by events beyond its reasonable control (including load-shedding, courier delays, etc.).

You indemnify the Company against any claims arising from your misuse of the Products or breach of these terms.

INTELLECTUAL PROPERTY

All content on the Website (text, images, logos, designs) is the property of Nep + Plu and may not be copied, reproduced or used commercially without prior written consent.

WEBSITE USE

You must be over 18 years of age to use the Website and purchase Products.

You agree to use the Website only for lawful purposes and in a manner that does not infringe any third-party rights.

DEFAULT

If you fail to pay or breach any term, the Company may cancel the Contract, demand immediate payment of all amounts owing, and suspend further performance.

NOTICES AND DOMICILIUM

Notices must be sent via our contact form on the Website or to the email address you provided at checkout and will be deemed received on the day of transmission.

GOVERNING LAW & JURISDICTION

These terms, the Contract and any dispute are governed by the laws of the Republic of South Africa.

You consent to the jurisdiction of the Magistrates’ Court having jurisdiction over you, although the Company may, at its discretion, institute action in any other competent court.